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How It Works (Terms of Service)...

How does this site work?
This website sells membership kits that will provide you with various specified items and entitles you to a newsletter that will be included with your kit. The included newsletter is generated by our staff and updates you on our opinions of the current electronic industry. We are currently working on allowing members to view all the newsletters online via your customer summary link. The membership kit will be mailed to your home. When you purchase a membership kit from our site you will be entitled to discounts at Karen's Treasures, an online merchandise store. You will also be entered into a free giveaway product list specific to the membership that you purchased. This entry entitles your name to be added to a list that based upon the number of entries will determine when you will receive the item being promoted. YOU MUST BE AT LEAST 18 YEARS OLD TO PURCHASE A MEMBERSHIP! Please allow at least three weeks for your kit to arrive after you make your CD selection. At times, this wait could be longer, but you will receive it as soon as possible. You are not buying the free product and this is not a chance or lottery. Your name remains on the list until you either receive the product or the list is ended and you are granted Site Credits to enter onto a new list of your choice, or any of means of ending the list you are on is executed. Absolutely no guarantees are being made for a specific product to be awarded to a member. The giveaways are free and only offered for the duration of MoveMeUp's existence of operation. MoveMeUp reserves the right to end its giveaway promotion at any time. We reserve the right to lower the value of an item if the normal retail value is lowered at a retail level to consumers. We may from time to time lower the amount of members it takes to cycle on a free gift. This would be to your advantage. No other guarantee is expressed or implied. As a member of MoveMeUp, you will receive various benefits from time to time when we are able to offer them.

How long does it take to receive my free item?
You will receive your free item when your name reaches the top of the product giveaway list. Each list has what is called a "cycle" time. When the number of required entries takes place, a cycle has been completed. Then, the person on the top of the product list receives a free gift and their name is removed from the list. This program involves waiting times. Obviously, the closer you are to the top, the sooner you will receive a gift. This is our way of saying thanks for being a member of our site. The wait could be months or more. There is no way to determine when the purchase of membership kits will occur which is what moves the lists into cycle positions. You may help promote the site by telling friends and family, but the good thing is you don't have to do anything if you don't want to. This is not where you must enlist people or do any form of recruiting. You will move up the list as sales continue. Most people get very excited and can't wait to tell others. This is not a MLM company. Basically, you make a purchase, receive it, and free items are awarded when possible. We try to ship out free items approximately 14 days after you cycle, but there are times when this is not possible. It may take longer due to circumstances out of our control, but you will receive your free item if you cycle.

Is there a guarantee that I will receive my item?
The only guarantee made that you will receive your free item is if you cycle all the way through to the top of the list. You understand that once you purchase your membership kit, you have 5 days to request a refund. After this point you will not be allowed a refund. If for any reason your membership kit arrives and your CD software is damaged, we reserve the right to replace it. You must notify us within 24 hours after receiving the damaged item in order to receive a replacement. You agree that you are purchasing the membership kit and not the free gift. Do not consider your purchase of a membership kit as an "investment" for the giveaway product. This is not how the membership kits are being sold. MoveMeUp is not being promoted as an investment site. We also reserve the right to replace your CD choice with another if your choice has been discontinued. We do everything we can to ensure that you receive the CD of your choice.

Do I have to pay for the shipping on the membership kit or free gift?
No, not as long as you live in the US. or Canada. If any member living outside the US or Canada wishes to purchase a kit, they will have to be responsible for the shipping of the kit. The kit MUST be shipped as this completes the transaction. We apologize for any inconvenience this may cause but previously, we did everything digital. This had to change with absolute mailing of tangible items. The free product is shipped at no cost to members living in the US and Canada. Members outside the US and Canada are encouraged to take the cash equivalent of the giveaway item. If not, they will be charged for shipping of the item as it is too expensive to ship for us outside the US and Canada. We will NOT pay for duty and brokerage fees for any items. An example of duty and brokerage for the HPI Savage was 99.06 (US Dollars) for one delivery to Canada. The item is worth 450.00 and the duty and brokerage is based on the insured value of the item. This is why we suggest to take the cash value.

I'm confused as to how this works, can you give me an example?
Let's say you purchased the membership kit with the free entry to the RC Savage Truck. You would place your order and soon the appropriate kit will arrive at your door. In the meantime, as soon as we process your order, your name is placed on the bottom of the giveaway product list. You may then watch your progress as your name moves up the list over a period of time. This may take a while. Do not purchase a membership kit expecting to receive a giveaway item right away. These take time, sometimes months or more. They are completely dependent upon the number of interested individuals that purchase the same kit. You will only receive a free gift if you make it to the top and "cycle out". Remember, your purchase is your membership kit, not the free gift. You will be entitled to discounts at Karen's Treasures based upon the group that you are in. This is based upon the amount of money spent on our site.

Can I track my progress for the giveaway product?
Yes, you may click on "view list" at anytime and check on your status. There will be times when we are updating or other reasons beyond our control that the list will be temporarily unavailable. This should be for very short periods if at all. The "view list" link is located in your customer summary.

The list isn't moving fast enough for me, can I get a refund?
You purchased a membership kit and received it at your house. We will be sending out all kits with delivery confirmation requests. Your purchase has nothing to do with how fast a giveaway list is moving. You may receive a refund only if you request it within 5 days from the date that your purchase has been made. We will ship all kits with delivery confirmation so we can guarantee it does arrive to you. If there is any reason you have not received your membership kit within a reasonable time, please let us know and we will check into it. Invalid requests for refunds such as you just don't like where you are on the list, etc. will ban you from ordering with us and all current orders in our system will be cancelled with no refunds. Please do not email us expressing your opinion on the movement of a list. If you have received your membership kit and then request a refund from your credit card company just because you don't think your name is moving fast enough, this is fraud and will be treated as such. You are purchasing a membership kit and this is what you will be guaranteed.

Do I have to report any of my free gifts on my taxes?
We are not tax advisors and if you feel that you are obligated to do so, then that is up to you to report what is necessary. We do not know how a gift affects your tax status. Please consult you tax advisor on this matter.

What is your refund policy?
We will allow a refund if the request is made by the 5th day after your purchase has been made. After this time has passed, a refund will not be considered. If for any reason there is a problem with your membership kit, we reserve the right to resend it to you. Things do happen in shipment and we will correct any damaged software but the request must be made within 24 hours after receiving it. We will use the delivery confirmation receipt date for this time period of replacement. A missing membership kit or damaged membership kit does not qualify for a refund. Refunds will only be granted within the 5 day period after the purchase has been made. Five days gives you plenty of time to have a change of mind. Refunds are not granted according to how fast your name is moving on a list for a free product. You know in advance when you purchase your membership kit that it takes time to receive a free item and time is part of the process. Once your name is placed on a list it is being counted for other members to cycle and it is not fair to remove your name and cause a list to go in reverse. Make sure you wish to make your purchase when you do because after five days have passed, you may not request a refund after that. Again, you are reminded that you are NOT purchasing the free gift. You are not being misled in any way to believe that you have purchased the free gift.

Are the items you send as free giveaways new items?
Yes, everything we send out will be brand new unless we have otherwise specified. It is most likely that anything purchased from Karen's Treasures will be drop-shipped to you from the distributor's warehouse so that it is only shipped once.

May I receive a cash equivalent of the giveaway item?
Yes, you may. When you are "cycled out" you will receive an email offering you the options that are available to you. We may ask for your birthdate to prove your age as you are not allowed to participate if you are under 18 years of age. There may arise a time when we reserve the right to discontinue the option of cash equivalents if we feel it is necessary. You may also be requested to provide proof of your age such as faxing us proof which could include a picture ID containing your birthdate, ie: driver's license. We are within our rights to request such information if you are attempting to do business with us and you are under 18 years of age. Your purchase is considered a contract with us and minors cannot enter into a bonifide contract.

Will you ever have special promotions that would possibly shorten a list that may have gotten too long, thus creating a very long wait?
We have lots of ideas to help shorten lists. It is to our discretion on when to do this. We may offer you other choices from time to time that will help shorten a list. If we ever end a list, you will be given choices by us that would be of equal or greater value of what was originally offered to you. We may also choose to auto-cycle out a list if we feel the need to end it. Most likely you will receive SITE CREDITS. Please refer to the link "SITE CREDITS" for a better explanation.

What does auto-cycling mean and how does it work?
Auto-cycling is where we designate a certain amount of profits determined by us according to our present needs and situations and allot it to a special fund which would help alleviate a slow moving list or a list that we choose to end. An ended list would take precedence over a slow-moving list. We would possibly offer something such as auto-cycle out one entry per week or month until the list is empty or many other types of ways that this could be accomplished. This is just a possible suggestion. Of course it is easier to auto-cycle a small item versus a larger item. A decision would be made based upon the information of what is being ended. This is just an added extra that we may use when we feel it is necessary and will help our members at the same time. Currently, our auto--cycle list is applied to the oldest auto-cycle number on the auto-cycle list. It will continue to be applied until the auto-cycle number has been cycled out. We reserve the right to change this policy at any time.

What is your privacy policy?
We keep all of your information provided to us strictly confidential. We will not sell, give, or share your information with any others. All information goes to our files and stays there. We will only share information with law enforcement agencies when deemed necessary as required by law.

May I promote your website on Ebay or other ways?
I do not want you to auction off my link on Ebay and mislead people into thinking they are buying a promotional giveaway item. This has happened in the recent past and I have been caught in the middle of heated issues where my link is sold and they are passed right into my sight and are under the belief they are buying this great item at the low membership price. I do not have the time to field all these emails and issues associated with this. My link has been sold for over a hundred dollars recently on Ebay. The buyers then come to my website and are angry because they already paid a fee to the seller and then realize it wasn't what they thought. I hope you can understand this is not a position that I care to be in and I don't think you would either. Promoting the site is wonderful and is one way we will be able to move the lists for you, but it must be done in a reputable way. We want MoveMeUp to retain its reputation while at the same time enable you to be able to enjoy free gifts without having to go through this type of confusion and frustration. Wrongful promotion hurts everyone.

How do you handle spamming?
If I find you are spamming people and it is associated with my website, you will be banned from being a member of this site. You will not be entitled to any refunds. Spamming will not be tolerated, period. You can promote the site quite easily without needing to spam. I realize this is an exciting website that can allow you to get items that you would never be able to at such a low price of a membership kit, but let's just do it in the correct manner!

MoveMeUp reserves the right to change its Terms Of Service as necessary.