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Frequently Asked Questions

What is a membership kit?

A membership kit is a tangible item that will be mailed to your home. Each kit will be dependent upon the selections that you make. They will include a newsletter that will tell what we see as the newest, hottest electronics out at the present or just a commentary on our opinions. It will also include CD software that you will select from a list provided. This ensures that you will not have to receive the same software every time you purchase a kit. There are different categories based upon the selection that you make. It may also contain promotional items such as pens, t-shirts, and the higher bracket kits will include a hand-crafted item that will be unique within itself. The hand-crafted item may vary. A membership kit will also allow you to have your name placed on a free product giveaway list. Remember, you are purchasing a membership kit, not the free giveaway item.

I made a purchase, so now what do I do?

You now wait until we are notified by the payment processor that you have placed an order. Then we will process your order and send out your membership kit. Please allow approximately three weeks for your kit to arrive. Due to the fact that we purchase software on a wholesale basis, it is necessary sometimes to experience a wait time before the next order is placed. There are minimum orders that must be placed with our supplier. After we process your order you will see your name placed at the bottom of the product giveaway list. It is not going to be instantaneous. We will update as we are able to.

My membership kit hasn't arrived yet, ... why?

You must make a CD selection in order for us to send out your membership kit. The longer you take to make your selection, the longer it will take to arrive. The link to make your selection will be in your Welcome Email. If you no longer have your Welcome Email, email us and let us know so that we can resend it to you. It normally takes approximately 3 weeks. This may be longer if we are waiting for an order to arrive or if you did not make your CD selection, thus delaying your order's arrival to your home.

I don't see my name, I am worried, what do I do?

First of all, give us the chance to process your order. There are humans doing this, not a computer. We are on EST and we also have jobs and appointments to keep. The payment processor company will send you a receipt. If you do not see your name on a product list within a reasonable time, please email us and bring this to our attention.

Hurry, I don't want anyone to get ahead of me on the list!

First, we add your name by order numbers and use time/date stamps. Just because your name is not viewable immediately, don't worry. Nobody can "get ahead" of you. Your order is manually entered into our database and there isn't always somebody sitting here at the console, please exercise patience.

How can I be sure I am going to get a free product?

The only guarantee that you will receive your giveaway product is if you make it to the top of the list and "cycle out". This means that the appropriate number of membership kits were purchased, thus allowing MOVEMEUP to make a profit, which in turn allows you to cycle you out and receive a free gift. This may take months or more to happen. Do not make the purchase of a membership kit as an investment. It will only make you anxious and defeat the purpose of receiving a free gift. This site is meant to allow you to be able to receive free gifts over a period of time at a mere fraction of what the free gift would have cost you if you were to go out and purchase it yourself. If you cannot afford to wait, please do not purchase a membership kit. This is just an added bonus to being a member our of website. We are selling MEMBERSHIPS!

What do you do when a list gets too long?

There are several things that can be done. We can use the auto-cycle feature. We can end a list and auto-cycle it out as necessary or we may offer from time to time other alternatives to you. It is probable that when a list is ended, you will be granted SITE CREDITS. Site credits do not have a monetary value. They just enable you to select a different free gift list. You received a membership kit or ebooks when you made your original purchase. You will not receive a second membership kit just for moving to a new list. It is impossible to end lists too quickly. We take a loss every time a list is ended and must do this slowly. MOVEMEUP must remain profitable or you will not benefit with a free gift as they are based on the company receiving enough profits to send out free gifts.

I cycled, now what do I do?

So, you made it to the top, congratulations. You will receive a "You Have Cycled" email shortly and in it will tell you that you have cycled and offer you some options. There is approximately a 14 day lag time from the time you have cycled to the time you will receive your item or cash. This is the time we need to collect the money from the payment processor and be able to get your item to you. Please be patient. Occasionally, unforeseen things do come up which may delay a payment. You will receive your gift as soon as it is possible. Remember, it is a free item based on our profits, so please exercise patience.

Please be aware that MMU was victimized by a fraudulent member who was committing identity theft of many people, mostly from his fraudulent eBay sales. He "went shopping" on our website proposing to be many different people using other people's credit card info. This has caused us over 34 chargebacks from our processor which in turn has slowed down our sending out of cycled gifts due to large financial responsibilities that we have incurred from this fraudulent member. If you are on the "cycled list" and are awaiting a free gift, no matter how long it takes us, we will send out your gift. Our first responsibility is to our processor. This may take us some time to get things back to normal, but please be patient while we work our way through this huge mess. We are good, honest and respectable owners and in time everything will be back on track. MMU has always had a good reputation and we will strive to keep it that way. It is unfortunate that one fraudulent person can cause so much harm in such a way to disrupt the whole process.

What is your privacy policy?

We will not sell, give, or share any of your information as we consider all information to be private. I don't like spam and I'm sure you don't either. Your information is extremely important to us. From time to time we may send you an announcement, but it would be from us, not anyone else. If we were to be contacted by a law enforcement agency, we will share whatever we are required to do so by law.

My position on the list changed, why did this happen?

It is possible that a data entry error could have been made and the correction moved you to a different position. Also, we have had to contend with orders that were "lost" by our payment processor. Please do not email to ask me why this happened unless there is an obvious mistake. You cannot request a refund because your position changed. Things do occur and we will do whatever is necessary to make corrections.

How can you afford to sell items at these prices?

First of all, the free items are not for sale. You are purchasing a membership kit. The items are free giveaway products. When a predetermined amount of kits have been sold, the person at the top of the product list receives the product. Your purchase is for the kit that will arrive at the address you provided to us. The only items for sale are on Karen's Treasures which is a direct sale, no waiting for a cycle time.

Am I responsible for duty and brokerage fees?

Yes, you are responsible for all fees related to duty taxes and brokerage fees. We pay for shipping of the item. The rest is your responsibility. This is why we suggest to take the cash equivalent. An example of such fees was 99.06 (USED) for the HPI Savage that was shipped to Canada. The duty tax was 60.58 (USD) and the brokerage fees were 38.48 (USD) based on the insured value of the truck being 450.00. In Canadian dollars it came to 147.65. That does not include the amount that we paid to have it shipped. This is just what the receiver had to pay to claim their shipment.

What is your refund policy?

You may ask for a refund as long as you ask within our five day policy. Refunds are granted minus the fees incurred with your payment as long as you ask within the allowed time limit of five days. This is sufficient time to decide if you wished to make the purchase or not. Please refer to the Policies webpage for more information. Do not email us and request any refunds after your five day option has expired. Once you make your purchase and decide to remain with our website, refunds will not be an option.


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Information for products offered through the gifting program are copyrighted by their respective owners